Just wait…

I mentioned in my blogpost that day that on days when we did not have any food for dinner, instead of cooking something, I would just go out and buy. That was what I did on one of those days and this…

Sugar Bun promotion
*This promotion has been extended till mid-July*

…was where I went, our Sarawak’s own fast food franchise.

I bought two sets, fish and rice…

Sugar Bun fish & rice

…and one set eco-fish meal…

Sugar Bun eco-fish meal

…and I also asked for three pieces of their broasted chicken…

Sugar Bun broasted chicken

The girl said that I would have to wait for 15 minutes and I said I was perfectly all right with that.

I guess I was charged the regular prices as I did not ask them about the aforementioned promotion so I was charged RM47.00 altogether, a bit more than what I had to fork out here, but it was all right. I gave them a fifty and told them to keep the change. After all, I wasn’t there because of the bargains – I went merely because my girl does enjoy the stuff from these fast food franchises. Personally, I find the things a bit expensive and with that kind of money, one can easily get something a whole lot nicer (and cheaper) elsewhere.

I told the girls I would go off somewhere and will be back to collect my orders. I went to the bank at the end of that same block and then I went to the bakery opposite to grab some croissants for my girl for breakfast. There was no one there initially but when I got back, there were three others waiting. One by one, they got their orders and left and after half an hour or so, I was still there waiting.

I asked the girls and they told me to just wait. I saw pieces of the chicken, already ready, in the food warmer but it seemed they were waiting for the fish. The guy had fried one earlier but the girls gave it to somebody else so I was made to wait for another one. Once fried, the fish went into the food warmer while the girls just stood around dilly-dallying and chit-chatting away. My patience was growing thin so I gave them a piece of my mind. They quickly got all my orders together and passed me the bags – if looks could kill, I would have been dead already!!!

Honestly, I do not mind paying more if the food is great and the service is good but I just can’t stand this kind of shoddy service – we are treated a whole lot better at some cheap coffee shops.

Another thing I noticed was how the tables were all over the place, not arranged nicely and neatly, like they were not having any customers dining in…or maybe, they would have to go to the inner section beside the washrooms. A file and a pen and a bottle of sanitiser were placed on one of the tables – I don’t recall seeing a temperature gun and they did not give a damn whether you follow the SOP or not. I do think the management should look into a few things at this outlet and set things right before it gets worse!

SUGAR BUN@PEDADA, the Delta Mall outlet (2.310929, 111.846391), is located facing Jalan Pedada, now Jalan Datuk Wong Soon Kai, in the block of shops on the left – ASTRO Sibu is the first shop in the block on the right.

Author: suituapui

Ancient relic but very young at heart. Enjoys food and cooking...and travelling and being with friends.

8 thoughts on “Just wait…”

  1. Oh dear, they didn’t follow the SOP at all. Hopefully authorities would get some one to enforce the SOP on these eateries. I went to the branch in KL a few years ago. I wonder whether they are still there now. I have experience this before at fast food places where they gave someone who was there later than me the things I ordered and I also gave them a piece of my mind like you did. So infuriating! Just wondering, what time usually do you go out to buy dinner?

    Here, they did go round to check initially – new brooms sweep well. If there is a second wave, maybe they will start again. I went to TWO bakeries yesterday – no SOP whatsoever, lines on the floor in one but people did not seem to bother at all. I glared at the woman who cut the queue right in front of me, didn’t keep the distance. Not so bad in the other one as not many people.

    I usually go out at 5 something, we usually have dinner at 6 something but that day, I went out at around 4, most places not open yet so I did not have that many choices.

  2. I guess a lot of people are relaxing on SOP already…I mean the shops…
    It happens over here as well. No more temperature taking etc.

    I would love to try the Sugar Bun food if it is available over here.
    The eco fish look big in portion. For the price it is considered very good. 🙂

    The fish seemed kind of bland that day – should have been better, fresh and sweet. Maybe old stock, frozen too long.

    Here, they did go round to check initially but I guess by now, they are turning a blind eye. If there is a second wave, maybe they will pull up their socks.

  3. In sg, the authority asks the restaurants to close when they did not follow the SOP.

    Singapore is the best! They sure mean business. Here, they make the laws but enforcement sucks big time. RM500 fine for littering but there is rubbish EVERYWHERE, rampant illegal parking, people drive like hooligans…and the police cannot even manage to collect the fines for the summonses they issue. Useless, good for nothing!!!

  4. Between KFC and Sugarbun, I prefer Sugar Bun. Love their broasted chicken..Eco fish set is one of my favourite and so is their claypot asam fish.

    Yes, the food is definitely nicer but the eco-fish that day was disappointing, so bland. Frozen too long perhaps, this COVID-19 period.If eating in, I will usually go for the asam. Didn’t feel like taking anything soupy home.

  5. Gosh. That wasn’t the right attitude. So far, I haven’t encountered bad service in this franchise outlet over here. I did order few times from the nearby outlet through FoodPanda and delivery was pretty fast.

    Knew this promotion but you need to order from the outlet as need to show the promo photo to them to be eligible for the offer. Long time did not go to the outlet.

    I don’t recall any outlet where the people are very nice and friendly or maybe just one…the outlet at a petrol station and another at the drive-thru perhaps, dine-in, but the rest were quite impersonal – no human touch, not even a smile, not a word of “thank you” but generally, I feel it is more or less the same at all the other fast food franchises. At the prices they charge, they should put some effort at improving their service – more prompt, more efficient and a lot more friendly and pleasant.

  6. I have experienced something like this before… and after that, I normally “boycott” for some time first.. hahahaa.. unless the food is very good, I will not go back again…

    Yes, and these franchises have many outlets. I would just go to another one, no problem at all. It’s not all about making money. Franchise owners have a responsibility to see to everything and not leave it all to their errant workers who usually do not stay very long.

  7. Less than RM10 for a meal is almost unheard of over here.

    Looks like we’re heading that way too. Things are getting more and more expensive but people do not seem to mind – attracted to those trendy pricey stuff like ants to sugar.

All opinions expressed in my blog are solely my own, that is my prerogative - you may or may not agree, that is yours. To each his/her own. For food and other reviews, you may email me at sibutuapui@yahoo.com

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