If you may recall, in this post the other day, I mentioned that I sent something to somebody but despite their claim that it is dijamin sampai hari esok (guaranteed to arrive the next day), it did not!!!
I’ve been using the services of our so-called national courier for a long, long time and so far, I have been QUITE happy with it. The things that I sent were delivered promptly most of the time and even though it may be quite expensive, I would still resort to this “fast and efficient” means to send anything. Why? I even blogged about it here and all this while, you have seen some of the things sent by my friends here, there and everywhere via them…but unfortunately, this time around, the bubble has burst!
I have sent stuff to KL and Selangor, to Penang, Sungai Petani in Kedah, Kuching, Kota Kinabalu…to name the few that I can remember but I have never sent anything to Seremban, Negeri Sembilan before. This was the first time and this too was the first time that something went wrong. I posted my parcel, consignment number EF053367732MY on Monday at their office here in Sibu…
30-Sep-2013 15:28:16 Consignment posted over the counter PPL SIBU…and I expected it to arrive the next day, Tuesday. Unfortunately, it did not…
01-Oct-2013 18:25:14 Unable to deliver the item due to
Missed delivery – Item will be deliver next working day PPL SEREMBAN
So, I sent a message to them via their Facebook page and they replied very quickly, saying, “Any inconvenience caused is regretted. Thank you for the feedback!” Yes, the two sentences were in that order in their reply, I wonder why, and it did sound a bit odd to put it that way, don’t you think? Like they were simply brushing me off, who the hell cares…sorry, goodbye!!! But never mind! At least, they did reply and I waited and waited to see if it would arrive on Wednesday, 2nd October, 2013…
02-Oct-2013 09:51:13 Courier is attempting delivery PPL SEREMBAN
My friend even called their office and they just said, “Tak sempat hantar!” Good grief!!! Do they have so much mail to deliver? Is Seremban soooo big? But anyway, we just waited…and waited…and waited…and the thing never arrived. By evening, this had appeared on their TRACK & TRACE page:
02-Oct-2013 17:18:38 Unable to deliver the item due to
Missed delivery – Item will be deliver next working day PPL SEREMBAN
I was so angry! Like I said earlier, it was not cheap to use their services, I tell you and what I paid that day…
…was at least double the worth of the things inside, if not triple.
I sent them this message via their Facebook page:
I refer to my earlier message regarding my consignment EF053367732MY sent from your Sibu office on Monday 30 September 2013.
30-Sep-2013 15:28:16 Consignment posted over the counter PPL SIBU
Despite your caption: DIJAMIN SAMPAI HARI ESOK, it did not arrive the following day, Tuesday, 1 October, 2013 for the reason given below:
01-Oct-2013 18:25:14 Unable to deliver the item due to
Missed delivery – Item will be deliver next working day PPL SEREMBAN
Today, 2nd October 2013, it appeared that an attempt was made since early in the morning to deliver the said consignment:
02-Oct-2013 09:51:13 Courier is attempting delivery PPL SEREMBAN
and I am MOST disappointed that it has yet to be delivered:
02-Oct-2013 17:18:38 Unable to deliver the item due to
Missed delivery – Item will be deliver next working day PPL SEREMBAN
The addressee called the Seremban office and was duly informed, “Tak sempat hantar!”
I have been using POSLAJU for many years now and have sent items to various states in the country and this is the FIRST time I have sent something to Seremban, Negeri Sembilan and something like this has happened. There is obviously a problem with your irresponsible and errant employee(s) there and I am sure you will agree that this calls for immediate action to ensure yourselves indeed worthy to be called the “national courier”.
Malaysia BOLEH. Thank you.
…and this time, I even forwarded a copy to the official Pos Malaysia email address.
The following day, I did get a reply on their Facebook page:
We are apologize to hear of your experience. Kindly email your feedback to care@pos.com.my or you may call Pos Careline at 1-300-300-300 for further assist. (Oh my English!!!)
…which I had already done but nothing was heard from their customer service in response to that email…so I told them that and this was their reply:
If you already sent an email, please wait as you need to bear with the response time for HQ to investigate the issue first ya. Apologize for any inconvenience caused. (And again, oh my English!!!)
…and in the meantime, the cycle continued…
EF053367732MY – 03 Oct 2013 09:14:05 Courier is attempting delivery PPL SEREMBAN…
…and at a little over 1500 hours that afternoon, I got word from my friend that she had FINALLY received it.
03-Oct-2013 14:50:31 Consignment successfully delivered PPL SEREMBAN
Tsk! Tsk!
*Friend’s photo on Facebook*
Of course, being the courteous guy that I am, I felt I should acknowledge that and besides, I simply had to have the last word so I sent them a message on their Facebook page:
Kindly be informed that the consignment has FINALLY been received at around 1500 hours today – FOUR days from the day sent!!! That has got to be a record!!! Still, despite the sloppy & most disappointing service, I’d would like to say thank you very much. It’s about time you all pull up your socks and do something to improve. Cheers!
…and they replied in that same horrendous command of the English language:
Official : PosLaju National Courier
Thank you for the feedback, we will try to improve our service to ensure that the issue not occur in the future. Apologize for the inconvenience caused.
Well, I certainly hope so…I most certainly hope so!!!
Anyway, the harm has been done, I’m afraid…and I would think it is about time that I try using the services of those private courier service agencies. Anybody knows of any that is good and reliable?
Bye-bye, POSLAJU! It was good while it lasted!
...STILL CRAZY AFTER ALL THESE YEARS! 