Rejang Park in Sibu is one of the earliest housing estates in town. There is a commercial centre in this residential area where one can find a market, a number of shops, a traffic garden and there used to be a cinema but it had since closed down. There are a lot of eating places among the shops like the Million Cafe or this one where Philip enjoyed the claypot prawn noodles so very much…
…and there is even a little post office with only four counters – one for stamps, mails and such and the other three for payment of bills and other businesses.
I would drop by this post office quite regularly to pay my bills…and I had a post on it sometime ago. It was not air-conditioned then but it is now…and there are rows of chairs so people can sit and wait quite comfortably. I like going there during lunch hour as there will not be a lot of people and that was exactly what I did last Monday.
Well, something happened…and when I came home, I sent this email to Pos Malaysia about it:
Re. staff at Rejang Park Post Office, Sibu
I dropped by the aforesaid post office to pay my bills around noon today, 21st February, 2011.
The total amount was over RM500 and I passed the bills and the money to this Malay lady on duty over lunch hour at the counter. She promptly counted the money that I had placed in an envelope and when she discovered an excess of RM100, she immediately drew my attention to it and returned one RM100 note to me.
I must say that I am indeed extremely impressed by her honesty and integrity that certainly deserves praise and due recognition.
I received a very prompt reply from them in response to the above:
Dear Mr. W**,
We thank you for your e-mail which we received on February 21, 2011.
We welcome your constructive feedback and your concern is our priority.
Referring to your feedback, we have forwarded to the respective department for further action.
On behalf of Pos Malaysia Berhad, we appreciate your continuous support and patience. Please feel free to call us at our PosLine number at 1 300 300 300 or +603 2727 9100. Our Customer Service Consultant will be glad to assist you at anytime from 8:30 a.m. to 9:30 p.m., Monday to Saturday (except for 1st Saturday of the month and Public Holiday) or e-mail us at email@example.com
Thank you and warm regards.
for POS MALAYSIA BERHAD
M****** M. O***
Customer Care Department
I certainly hope that they would do something in acknowledgement. She most certainly deserves a pat on the back for what she did.